Problems at the Office of Health Facility Complaints (OHFC) have been described by the legislative auditor as “deep” and “pervasive.”
Auditor Jim Nobles said in a report to lawmakers Tuesday morning on the state’s handling of abuse allegations of vulnerable adults that the problems are, “Rooted in poor management that was tolerated and ignored far too long; that poor management not only failed vulnerable adults, it failed the good state employees at OHFC who were trying to serve them.”
The report shows there were more than 24,000 complaints in Fiscal Year 2017, and only five-percent were investigated.
It also shows that on average it took 38 days for OHFC to interview a victim after a complaint was filed.
Moving forward, Nobles’ office is recommending the OHFC set up an electronic case management system, develop written policies, and improve training.