How Long Will You Stay on Hold?

By |2020-01-13T07:44:00-06:00January 13th, 2020|

So I have a very angry story* about this, but first, you need to know more than one in five Americans will stay on hold with customer service INDEFINITELY. Who takes these polls? Did they call and put people on hold? 31% will only wait five minutes, 34% will wait up to 15 minutes before they hang up, and 22% said they'll stay on the phone "as long as [they] need to." The remaining 13% said they REFUSE to wait on hold. How about that music, one in seven people said they wish the HOLD MUSIC wasn't a thing. 15% of [...]